When all the desired items are in your cart, press “Check
Out” and fill out the form
Choose delivery method (Omniva parcel machine or Pick Up at Hameleons
Choose the option for payment (Bank transfer or Cash, if you
are picking it up at our location)
After filling out the form, you will receive an e-mail with
receipt of amount due.
Once you make the payment, we will start fulfilling your
Delivery in Baltic States will be fulfilled by Omniva parcel lockers
Delivery to any other country will be fulfilled by Latvia's
Post Office, but please contact us before
We will process your order within 2-3 business day after the payment is received
Made-to-order items may take 5-7 days
Tracking is available once the shipping company (Omniva or Latvia’s
Post office) processes the package and creates a tracking number
In case of out-of-stock items, delays or late processing
times we will contact you directly.
Returns and Refunds
According to the regulations of the Cabinet of Ministers of
Latvia No. 207, you have the right to refuse the purchased product and return
it to us within 14 calendar days from the moment of purchase (payment).
Article 12, part six of the Consumer Rights Protection Law
of the Republic of Latvia stipulates that the consumer is responsible for
maintaining the quality and safety of the product during the return period.
We reserve the right to deny the buyer the right of return and/or to withhold a
compensation fee if the item is used and/or damaged, if it is not in its
original packaging, or if its packaging is significantly damaged.
If you purchased the goods in our headquarters and paid
cash, we will refund you at our location with cash as well. If you purchased the
goods online, we will refund your money back to your bank account within 30 days
after you filled out the return request form. We reserve the right to withhold
or cancel the refund of the amount paid for the item, until we have received the
returned item/s or you have provided us with supporting documentation that the
item/s has been shipped back to us.
Customer must cover the shipping cost of the returned item/s
We do not refund shipping costs
Please note that you can not return (if not otherwise
agreed) special orders, custom orders, furniture and personalized items.