Check Out and Payment

  • When all the desired items are in your cart, press “Check Out” and fill out the form
  • Choose delivery method (Omniva parcel machine or Pick Up at Hameleons workshop)
  • Choose the option for payment (Bank transfer or Cash, if you are picking it up at our location)
  • After filling out the form, you will receive an e-mail with receipt of amount due.
  • Once you make the payment, we will start fulfilling your order.


Shipping

  • Delivery in Baltic States will be fulfilled by Omniva parcel lockers
  • Delivery to any other country will be fulfilled by Latvia's Post Office, but please contact us before
  • We will process your order within 2-3 business day after the payment is received
  • Made-to-order items may take 5-7 days to fulfill
  • Tracking is available once the shipping company (Omniva or Latvia’s Post office) processes the package and creates a tracking number
  • In case of out-of-stock items, delays or late processing times we will contact you directly.

Returns and Refunds

  • According to the regulations of the Cabinet of Ministers of Latvia No. 207, you have the right to refuse the purchased product and return it to us within 14 calendar days from the moment of purchase (payment).
  • If for some reason you would like to return purchased items please contact us by filling out the contact form, calling or sending us an e-mail
  • Article 12, part six of the Consumer Rights Protection Law of the Republic of Latvia stipulates that the consumer is responsible for maintaining the quality and safety of the product during the return period. We reserve the right to deny the buyer the right of return and/or to withhold a compensation fee if the item is used and/or damaged, if it is not in its original packaging, or if its packaging is significantly damaged.
  • If you purchased the goods in our headquarters and paid cash, we will refund you at our location with cash as well. If you purchased the goods online, we will refund your money back to your bank account within 30 days after you filled out the return request form. We reserve the right to withhold or cancel the refund of the amount paid for the item, until we have received the returned item/s or you have provided us with supporting documentation that the item/s has been shipped back to us.
  • Customer must cover the shipping cost of the returned item/s
  • We do not refund shipping costs
  • Please note that you can not return (if not otherwise agreed) special orders, custom orders, furniture and personalized items.

Cart